Privacy Policy

Collection and Use of Personal Information

“Personal information” is data that can be used to identify or contact a single person.

You may be asked to provide your personal information anytime you are in contact with Eligo Energy, LLC (“Eligo”). Eligo and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy. They may also combine it with other information to provide and improve our products, services, content, and advertising. You are not required to provide the personal information that we have requested, but, if you chose not to do so, we may not be able to provide you with our products or services or respond to your inquiries.

How We Use Your Personal Information

We may process your personal information, for the purposes described in this Privacy Policy, with your consent, for compliance with a legal obligation to which Eligo is subject or when we have assessed it is necessary for the purposes of the legitimate interests pursued by Eligo or a third party to whom it may be necessary to disclose information

We also use personal information to help us create, develop, operate, deliver, and improve our services, content and advertising, and for loss prevention and anti-fraud purposes. We limit our uses of data for anti-fraud purposes to those which are strictly necessary and within our assessed legitimate interests to protect our customers and our services. For certain online transaction we may also validate the information provided by you with publicly accessible sources.

We may use your personal information, including date of birth, to verify identity, assist with identification of users, and to determine appropriate services. We may also use personal information for internal purposes such as auditing, data analysis, and research to improve Eligo’s services and customer communications.

If you apply for a position at Eligo or we receive your information in connection with a potential role at Eligo, we may use your information to evaluate your candidacy and to contact you. If you are a candidate, you will receive more information about how Eligo handles candidate personal information at the time of application.

In addition to providing Eligo with the above information about yourself, you must be at least thirteen (13) years of age or older to use our service. This is because we are prohibited by the Children’s Online Privacy Protection Act from collecting information from anyone below that age. We apologize for any inconvenience this may cause.

TCPA Disclosure & Consent

By checking the consent box or by leaving the consent box checked prior to submittal, you authorize Eligo, its affiliates, and/or its agents to make telemarketing calls and/or send marketing text messages through use of artificial or pre-recorded voice messages or through use of an automatic telephone dialing system. Signing this consent is not a condition of purchasing property, goods or services through us, and you may obtain further information on our services by calling (888)7448125. If you do not wish to receive sales or marketing calls or text messages from us, you should not check the consent box. You understand that any messages we leave for you may be accessed by anyone with access to your voicemail or text messages. You understand that your mobile phone service provider may charge you fees for calls that we make or text messages that we send to you, and you agree that we will have no liability for the cost of any such calls or texts. At any time, you may withdraw your consent to receive marketing calls and text messages by calling us at (888) 744-8125. Alternatively, to stop marketing text messages, simply reply “STOP” to any marketing text message that we send you.

Cookies and Other Technologies

Eligo’s websites, online services, interactive applications, email messages, and advertisements may use cookies and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non personal information. Non-personal information is not entitled to the protection provided to personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

As is true of most Internet services, we gather some information automatically and store it in log files. This information includes but is not limited to Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data. We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole. Eligo may use this information in our marketing and advertising services.

Disclosure to Third Parties

At times Eligo will provide third parties with certain personal information to provide or improve our services, including to deliver products, or to help Eligo market to consumers. When we do, we require those third parties to handle it in accordance with relevant laws. Personal information will never be shared with third parties for their marketing purposes without your consent.

Service Providers

Eligo shares personal information with companies who provide services such as information processing, extending and/or evaluating credit, fulfilling customer orders, delivering products and/or enrollment information (or related service information) to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information.

Others

It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for Eligo to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. We may also disclose information about you, but only where there is a lawful basis for doing so, if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. This could include providing information to public or governmental authorities. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.

Protection of Personal Information

Personal information obtained by Eligo is held and maintained in the strictest confidence. Eligo abides by all consumer protection laws to secure and safeguard personal information. This includes encryptions, and other anti-fraud protection methods Eligo deems necessary.

Integrity and Retention of Personal Information

Eligo will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy and our service specific privacy summaries. When assessing these periods, we carefully examine our need to collect personal information at all, and if we establish a relevant need, we only retain it for the shortest possible period to realize the purpose of collection unless a longer retention period is required by law.

Privacy Questions

If you have any questions or concerns about Eligo’s Privacy Policy or data processing, or if you would like to make a complaint about a possible breach of local privacy laws, please email us at customerservice@eligoenergy.com.

The information contained in this website is subject to change without notice.
Copyright © 2019 Eligo Energy, LLC. All rights reserved.

Last Modified: September 18, 2019